Keynote Speaker: Ione Saroyan

It's a pleasure to introduce our keynote speaker this year, Ione Saroyan.

Director of Merchandise Operations at The New York Historical, Ione oversees all strategic and operational aspects of retail and wholesale for the museum, instore and online.

Ione's vast remit encompasses budgeting, inventory management, buying, visual merchandising, product development, licensing and partnerships, marketing, customer service, store policies and procedures, staff recruitment and training, and POS system selection, implementation and maintenance.

A member of the Museum Store Association (MSA) for more than 20 years, she served on the MSA Board of Directors from 2015 to 2019 and was the 2018-19 Board President. Ione continues to volunteer on multiple board committees, including the Education Advisory Group (EAG), Finance and Marketing committees.