Log in

Log in

Retail Manager, AWM

5 Jun 2024 6:24 PM | Anonymous member (Administrator)

Retail Manager, AWM

  • Ongoing - Full Time - APS 6
  • $90,199 - $101,022
  • Campbell, ACT

The Role
The Retail and Online Sales section is responsible for managing the commercial aspects of the Memorial: the Memorial Shop onsite and online, the eBusiness unit (Memorial Collection sales), café’s and events catering, publications and brand licensing through commercial suppliers.
The Memorial is undergoing a period of significant change delivering a complex, multi-year major construction and gallery development project.

As part of the development project, the Memorial’s retail operation will be reopening in an expansive retail space of over 150 square metres in the Memorial’s new southern entrance in January 2025. Under the direction of the Head of Retail and Online sales, the Retail Manager will play a significant role in presenting the new retail premises with the objective to deliver a class leading, international benchmark for museum and gallery retail. 

The Retail Manager is responsible for a range of functions which include: day to day management of the retail operations; development and supervision of the retail team to meet revenue and performance KPIs; ownership of the Profit and Loss performance including provision of ongoing standard retail KPI reporting; buying of shop merchandise and managing inventory levels at a profitable and high performing level and administration of the inventory management system (Cin7 and Shopify Plus platform). The role also assists the Head of Retail and Online Sales with the development of AWM branded merchandise. 

This role suits an experienced retail manager with demonstrable knowledge of retail performance reporting, a leader committed to learning and development for themselves and the team under their management, and a commitment to the Memorial’s Values and Behaviours.

Core Responsibilities

  • Responsibility for the delivery of exemplary customer service to Memorial guests and visitors by the retail team.
  • Management of the Memorial retail operations including the AWM Shop onsite and the ecommerce Shopify platform.
  • Embedding the Memorial’s Values and Behaviours within the retail team.
  • Management of rosters and the effective and efficient workplace activity of your direct reports.
  • Utilise inventory management and POS systems to provide accurate KPI reporting and provide strategic insights and advice to the Head of Retail and Online Sales.
  • Manage the inventory of the operation to ensure stockturn targets and associated performance KPIs are met or exceeded. 
  • Under Direction from the Head Retail and Online Sales, implement Memorial policies and procedures and maintain appropriate records. Polices include but are not limited to WHS, procurement, employment, and financial management standards.
  • Work effectively with Memorial suppliers and stakeholders to negotiate high margin returns and favourable trading conditions to drive revenue.
  • Work closely with Head of Retail and Online Sales in strategic planning and development of the AWM Shop including identification of product development opportunities.
  • Manual handling and movement of a wide range of objects as required, including but not limited to shop merchandise, boxes and packages.
  • Visual presentation of the AWM Shop and merchandise to maximise revenue and provide an engaging retail experience.
  • Undertake special duties or projects as directed by the Head of Retail and Online Sales.

Contact Information:
  • For specific questions relating to this job vacancy, please contact: Matthew Oliver, (02) 6243 4450
  • For questions relating to the online lodgement of your application, please email the Recruitment team via
Closing Date:
Applications close at 11:30pm, Monday, 17 June 2024 
For more details about the position and how to apply, please view the information pack.

The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds and experiences. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds, and people with a disability.

Information Pack

How to apply:

The only professional organisation dedicated to cultural retail management in Australasia.

MSAANZ provides Cultural retail buyers and suppliers a platform to connect in this distinctive industry.
Powered by Wild Apricot Membership Software