Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia


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Announcing the 2021 MSAANZ Virtual Forum

The 2021 MSAANZ Virtual Forum will be held online via Zoom on Wednesday the 22nd of September, starting at 11am AEST, and we’re pleased to announce Julie Steiner, Senior Director of Admissions & Retail Operations at The Barnes Foundation in Philadelphia, as our keynote speaker.

Julie’s work focuses on how museum operations can make art accessible to wider audiences, support the educational missions of museums, and to create meaningful personal connections to fine art and history. Julie was the 2017-18 President of the Museum Store Association, and the recipient of the 2019 “M Award for Excellence” from the Museum Store Association. She is the author of “A Short Biography of Paul Cezanne” and “Birds in the Barnes Foundation.”

Download the #MSAANZ21 forum programme here.

 To register, please click here and complete the online form.


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Situations Vacant – Thames School of Mines

Property Lead Thames School of Mines

Full Time

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites.

Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The Property Lead role includes site and staff management and administration tasks required to conserve and promote this property. Leading a small team, the daily operations involve welcoming visitors, overseeing retail operations and events, liaising with partners and stakeholders including schools, and also some tour guiding.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $60,000 – $70,000. Read the job description.

Please send your cover letter, CV and the application form to recruit@heritage.org.nzPlease clearly state which role you are applying for.

Visitor Services Co-ordinator Thames School of Mines

Full Time

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites.

Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The Visitor Services Co-ordinator is a customer service superstar and assists the Property Lead in the daily operations of this property. The role is varied and interesting involving welcoming visitors, coordinating retail operations, organising events and assisting with administration and housekeeping.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $50,000 – $55,000. Read the job description.

Please send your cover letter, CV and the application form to recruit@heritage.org.nz.  Please clearly state which role you are applying for.

Visitor Host Thames School of Mines

Permanent Part time – 25 hours per week

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites. Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The role of Visitor Host is also customer focused and includes tasks such as interacting with visitors, tour guiding, retailing, assisting with events and administration.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $46,000 – $48,000. Read the job description.

Please send your cover letter, CV and the application form to recruit@heritage.org.nz. Please state clearly which role you are applying for.

Visitor Host Thames School of Mines

Fixed Term Part Time – 16 hours per week (summer only)

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites. Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The role of Visitor Host is also customer focused and includes tasks such as interacting with visitors, tour guiding, retailing, assisting with events and administration.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $20.00 per hour. Read the job description.


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Situations Vacant: Online Shop Administrator, Sydney

Sydney, Australia

Full Time, Temporary with opportunity for extension
Clerk Grade 1/2

The Online Shop Administrator is an exciting new role created to assist with the creation of the creation of the Australian Museum’s new online shop. By taking carriage of the content for the shop, and the creation of associated social media and promotional content, you will be contributing to the expansion of one of the most loved Museum shops in Australia.  You will need a background in retail and solid experience using Shopify (or equivalent), with a good understanding of how digital and social channels work for retail in order to optimise content to generate site visitation and sales.  This is a 6 month temporary role with the opportunity for extension, with an immediate start.
 
This is a greenfield opportunity at Australia’s first Museum for a creative and motivated candidate who demonstrates the following skills and experience;

  • Previous experience setting up and running an online store;
  • A strong background in retail and solid experience using Shopify (or equivalent), with a good understanding of how digital and social channels work for retail in order to optimise content to generate visitation and sales.
  • Excellent writing, editing (photo/video/text), presentation and communication skills.
  • Experience in product styling and staging for online use, including Photoshop experience.
  • Experience in online and social media marketing with social analytics tools knowledge.
  • Adequate knowledge of web design, web development, Instagram and blog posts.
  • Positive attitude, attention to detail, and customer-oriented with good multitasking and organisational ability.

 To express your interest contact Serafina Froio, email Serafina.Froio@austmus.gov.au


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2020 MSAANZ Conference Cancellation

It is with regret that the Museum Shops Association of Australia & New Zealand Executive Board  have made the decision to cancel the upcoming MSAANZ 2020 conference and accompanying Supplier Showcase scheduled in Melbourne for  late July, due to the ongoing COVID-19 Pandemic and restrictions on gatherings and international travel.

While this conference was the signature event in our annual calendar for over 20 years, the MSAANZ Executive is actively exploring new ways we can provide the key themes that were being developed for the conference in an online capacity, and will be looking at replacing the event with a larger number of regional activities once it becomes feasible for us to do so.

We are still continually striving to provide valuable opportunities for our members to connect, learn, and do business throughout this time, and will still be celebrating our annual Retail Recognition Awards in a digital capacity, with more details on these coming late next week.

If you have any questions or requests, please do contact us at mail@msaanz.org 

We continue to encourage our members to take all sensible precautions and measures to protect yourselves, visitors, and vulnerable whanau from COVID-19.

Many museums and zoos have escalated cleaning and sanitising regimes, and put up new notices about hand washing, sneezing/coughing into  a tissue or your elbow, and staying/going home if feeling at all unwell. Social distancing is now accepted as good practice – it is not rude to avoid shaking hands, hongi and hugs.

If you have symptoms of the Coronovirus, call
·         New Zealand Covid-19 Healthline on 0800 358 5453 (+64 9 358 5453 for international SIMs) or
·         Australian Coronovirus Health Information line 1800 020 080


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COVID-19 and MSAANZ Programming

The Museum Shops Association of Australia & New Zealand have regretfully made the decision today to postpone the upcoming MSAANZ NZ Cultural Retail Forum scheduled for May 2020, and our Regional Outreach forum scheduled for Brisbane 2020 until further notice.

At present government recommendations are changing almost daily, and as such we have yet to make a decision on the timing of MSAANZ20 conference scheduled for Melbourne in July. We will update all member, delegates and suppliers of any developments as soon as practical.

Our annual MSAANZ Retail Recognition awards will still take place, and details of these will be circulated shortly, with an alternate recognition system implemented should the conference and awards dinner not be able to go ahead.

The MSAANZ Executive are following all official advice and preventive measures, and are continuing to meet via the virtual meeting software ZOOM that we invested in last financial year. We are also looking at the possibilities of additional regional sessions in lieu of our conference should this not be able to proceed this year.

We encourage our members to take all sensible precautions and measures to protect yourselves, visitors, and vulnerable whanau from COVID-19. Many museums and zoos have escalated cleaning and sanitising regimes, and put up new notices about hand washing, sneezing/coughing into  a tissue or your elbow, and staying/going home if feeling at all unwell. Social distancing is now accepted as good practice – it is not rude to avoid shaking hands, hongi and hugs.

If you have symptoms of the Coronovirus, call

New Zealand – Covid-19 Healthline on 0800 358 5453 (+64 9 358 5453 for international SIMs) or

Australian – Coronovirus Health Information line 1800 020 080

Kotahitanga, the Maori value of togetherness is an important value in these challenging times. As cultural retail professionals we need to support each other and keep our nations working. If you need support or advice on how to navigate retail difficulties through these times then please do reach out to colleagues via the members directories, by emailing us at mail@msaanz.org or by contacting your closest Executive member .

Nga mihi nui kia koe

The MSAANZ Executive


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2019 Retail Recognition Award Entries

Entries are now open for the annual MSAANZ Retail Recognition Awards to coincide with our annual conference in Sydney in September.

These awards will celebrate the best of cultural commerce throughout Australia & New Zealand, with categories ranging from Best New Bespoke Product or Range, to a Peoples Choice Award.

Award winners will be announced during the #MSAANZ19 Conference Dinner on the evening of the 19th of September 2019, with entries open to ALL MSAANZ Member Cultural Institutions. Judging of the awards will involve a banded system of entry – separating venues turning over less than one million dollars per year and those over one million dollars.

For more information and to enter go to https://msaanz.org/wp-content/uploads/2019/08/Retail-Recognition-Awards-Entry-Form.pdf


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Situations Vacant: Online Shop Administrator, Sydney

Online Shop Administrator – Art Gallery of New South Wales

Sydney, Australia

Full Time Permanant

  • Sydney CBD – The Domain
  • Clerk Grade 1/2
  • Total Remuneration Package up to $78,065
  • Salary range ($64,779 to $70,424)

Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District, the Gallery acknowledges the original custodians of this land – the Gadigal people of the Eora nation. The Gallery attracts around 1.4 million visitors annually and runs Australia’s largest education program with over 90,000 student and teacher visits per year.

With the recent approval of our expansion project, the Gallery is poised to deliver a new state-of-the-art building, located next to our existing and much-loved building. Providing us with close to double the current exhibition space, the expanded Gallery will enable us to share more art with more people and provide more family, learning and educational programming for all our audiences.

To help us achieve our ambition, we are seeking diverse, collaborative, supportive and brilliant individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Gallery for the future.

For more information about the Gallery and our future, please visit our website www.artgallery.nsw.gov.au

Our commitment to diversity

We are committed to building a diverse, inclusive and flexible workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability.

About the Role 

Oversee the Gallery Shops’ online presence by generating content, promotions and campaigns. Responsible for online stock management, ensuring the timely fulfilment of all online sales. Fulfilling all social media requirements.

 For more information about the role please view the role description and information for applicants or call the nominated contact person listed in the advertisement.
 

What technical / soft skills you require

  1. Substantial experience in a book shop or a cultural institution retail outlet
  2. Knowledge of visual arts
  3. Proven management of a retail Instagram account as well as experience in writing social media posts e.g. Instagram and blog posts.
  4. Proven experience in product staging for online and social media usage, including Photoshop experience.
  5. Proven use of third-party e-commerce platform e.g. Shopify

Targeted questions

  1. Please provide work samples of the following: an Instagram account that you have managed, a blog post you have written and product staging for an online and social media. Please provide as attachments to your application.
  2. Please give an example of your experience in balancing your workload with particular attention to meeting deadlines. (300 words)

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013, therefore you may be contacted to participate.

The successful applicant will be required to undertake a National Police Records Check, refer to link; https://npcoapr.police.nsw.gov.au/aspx/dataentry/Introduction.aspx
 
Enquiries

If you require further details about this role, please contact Rebecca Allport, Retail Manager on +61 2 9225 1660 or rebecca.allport@ag.nsw.gov.au  

Applications must be lodged electronically via the iworkfor.nsw.gov.au website. Applications submitted via email will not be accepted.Closing date for applications: 6 August 2019 11:59pm