Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia

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Situations Vacants: Sydney, Australia


Full-Time, Permanent

The MCA currently has an opportunity for an Assistant Store Manager to join the team at their very busy retail store.

With a continued focus on customer service, and profit maximisation, the Assistant Store Manager is responsible for supporting the MCA Store Manager in the day-to-day operations of the retail store. In addition, the Assistant Store Manager will also support the Store Manager with administration duties, ensuring the smooth running of the store in their absence.

The ideal candidate has exemplary customer service skills attained in a retail environment. The position will enable the successful applicant to further develop their experience of inventory management, supplier relationship management, and the general skills required to become a successful retailer. The role will be split between shop floor and back office duties, with an expectation that the successful candidate will take ownership and responsibility for their work.

This is more than a shop assistant’s role and the successful candidate must demonstrate a genuine commitment to a long-term career in retail. While an interest in contemporary art, fashion and design is a prerequisite, it will be your retail experience and willingness to take responsibility for your duties that will determine your success in this role. The position suits a current assistant manager looking for a more challenging role, or an aspiring assistant manager looking to take on more responsibility.

Short listing for interviews will be based on applicants meeting the essential criteria listed in the position description. To apply please send your resume and cover letter addressing selection criteria listed in the position description to

Applications close at 9am on 12 January 2018.

The MCA is committed to equal opportunity and diversity. The MCA promotes a work environment that is free from discrimination and harassment, and where individuals are treated with fairness, equality and dignity.

to view the Position Description for this role please CLICK HERE


Melbourne Zoo

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Situations Vacant: Melbourne, Australia

Retail Coordinator, Melbourne Zoo

  • 12 months Fixed Term position
  •  Melbourne Zoo
  •  Full time Monday – Friday with occasional weekend/public holiday

Zoos Victoria operates three landmark zoos, Healesville Sanctuary, Melbourne Zoo and Werribee Open Range Zoo. Our zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

Overseeing the retail operations at Melbourne Zoo, this is a great opportunity for a strong retail manager who specialises in managing people to join a busy Visitor Services team.

To be successful in this role, you will need extensive experience in all aspects of retail operations including point of sale systems, inventory and people management and exceptional communication skills with a natural ability to problem solve.   Demonstrated experience in managing a multi-site retail operation will also be an advantage.

Please submit a cover letter and resume (maximum 2 pages) by clicking on the ‘Apply’ link below.

If you have any questions about this role, please contact via email only Tori Stewart or Jen Johnson

Applications close Tuesday 19th December 2017 @ 5pm

Zoological Parks and Gardens Board
Human Resources Department
PO Box 74
Parkville VIC 3052
Ph: 03 9285 9300 • Fax: 03 9285 9375


Auckland Museum

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Museum Store Sunday New Zealand

Kia ora. Auckland Museum, Tāmaki Paenga Hira stands at the top of a hill known as Pukekawa in the Auckland Domain, overlooking Auckland, New Zealand’s biggest city, and the beautiful Waitematā Harbour. Built in 1929, it houses taonga (treasures) from Auckland’s past and present and is also a war memorial.  We’re really excited to be involved in the first Museum Store Sunday   on 26 November. Working with the Museum Shops Association of Australia and New Zealand to be part of this integrated worldwide campaign, we see a great opportunity to bring together local institutions across New Zealand and to shine a light on the unique product lines that each has to offer.  This initiative gives us a chance to engage in a new and meaningful way with our Auckland audience and to introduce them to our thoughtfully curated range of products.

Auckland Museum houses the largest Pacific collection in Australasia and the Museum Store sits adjacent to the Māori Court, where the Māori collections are on display.  Pounamu (New Zealand jade), bone and wood carvers visit our collections to be inspired by works from their tūpuna (ancestors). We stock a large range of authentic New Zealand made Māori artisan products that reflect the artforms in our collections and we are proud to support the artists who in turn hand down their skills to the next generation so that they are not lost. We also stock a beautiful range of weaving, bags and mats from the Pacific Islands, and from which the profits go back to the local island communities. We want to ensure our customers can purchase items that are the real deal and know that the money they spend is actually making a difference.

Here at Auckland Museum we are planning to showcase Museum Store Sunday through our curated product ranges as well as taking the opportunity to introduce our artists to our customers and Museum visitors. We are fortunate to have a beautiful foyer area outside our store where we will set up performers and artists for the day. We will have book readings for the young ones, singer’s performing, weavers making traditional māori Kete and putiputi (baskets and flowers) and artists who will be demonstrating painting techniques, and interacting with our visitors at the same time.  All their products will be available for sale in the Museum Store. The idea is to inspire everyone to shop locally, support local artists and businesses as well as the Museum, while giving everyone a great experience and a fun day out – a win win.

As an incentive, we will give every paying customer a voucher with a 20% discount, valid for the month of December, in store or online. We want to encourage repeat visits and an opportunity to purchase gifts for the holiday season. Some of the unique items made exclusively for Auckland Museum include – a Philip Stokes vase inspired by the landscape, coffee mugs handmade with images from the collections, paintings of the incredible view from our Museum, great memories for local and international visitors.

Every museum will have something special to offer that relates uniquely to them, which is what makes Museum Store Sunday so special. In a world full of mass-produced items and shops full of rows and rows of the same product, these stores represent an authentic choice with meaning.

Quite aside from the great product offering, your museum store quite often has a café attached to it and an actual museum, which makes for a wonderful day out for the whole family. Feed the mind, the body and the soul! Our museums are a destination; let’s make our museum stores a destination as well.

Auckland Museum is thrilled to be among the first institutions in the world to open the doors on Museum Store Sunday due to our time zone, so get out and about and visit your local museum store knowing that every dollar spent goes to helping protect the cultural heritage of your city or region. Here’s to a successful day for everyone!

Ngā mihi nui.

Lisa Varga & Laura Huang

#museumstoresunday #beapatron

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Situations Vacant: Wellington, New Zealand

Visitor & Retail Services Host

Museums Wellington

Permanent Part-Time

Museums Wellington are looking for a highly motivated and energetic person to assist with retail sales and administration, front of house duties, tours, birthday party hosting and other daily operations. We have one role available based at The Cable Car Museum and Space Place.

Reporting to the Visitor & Retail Services Coordinator, you will be responsible for achievement of retail targets and other commercial revenues, the admissions and tour process, point of sales operations, and ensuring that excellent customer service is delivered both prior to the visit and while at our Museums.

Our ideal candidate will have:

  • A proven retail sales record, within a target driven sales environment, and experience in retail administration & MS Office.
  • Excellent relationship management and communication skills, & team leadership skills.
  • Experience in the delivery of tours and working with children.
  • Experience in leading a small team toward retail targets.
  • Strong time management skills & the ability to adapt to change in a unique work environment.
  • The ability to work late nights, weekends and public holidays.

A current Duty Managers certificate, First Aid Certificate and full New Zealand Drivers Licence will be advantageous.

This role is 30 hours per week Friday, Saturday, Sunday and Monday as rostered. Shifts may include weekends, public holidays and late nights.

Museums Wellington is a part of Wellington Museums Trust (trading as Experience Wellington), a registered charity established by Wellington City Council as a Council Controlled Organisation (CCO) to manage and develop its culture and arts visitor experiences.

If you thrive on a challenge, can think on your feet and want to join a fantastic team working within some of Wellington’s leading tourist attractions, this is the role for you.

To apply for this role and to view a full position description, please visit our website

If you have any questions please email

Applications close 5.00 pm on Wednesday 22 November 2017.

All applicants must have the legal right to work in New Zealand

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Situations Vacant: Sydney, Australia

The Art Gallery of New South Wales  is currently seeking an experienced Inventory Officer for the efficient logistical management of shop merchandise, consumables, fittings and publications for the Gallery Shop and Gallery publishing program. The position holder primarily receives incoming stock, ensures its accurate registration onto the shop’s database system (Ebility) and correctly prices, prepares and dispatches outgoing stock.

For more information and to apply, please CLICK HERE

The Role Description can be downloaded through the link below.

Inventory Officer Gallery Shop RD 


RMIT students

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2017 Retail Recognition Awards

The MSAANZ 2017 Retail Recognition Awards,  celebrating innovation and creativity in the unique field of cultural retailing were celebrated at an awards dinner in Sydney on the 21st of September.

The judges found that winners included a wide range of museums, galleries and some truly inspired approaches to developing product that supports the arts, and our history.

The MSAANZ Retail Recognition Award Dinner was generously supported by Science & Nature. Managing Director Nigel Kirby congratulated all the finalists and winners for their hard work and creativity.

Best New Bespoke Product or Range (Turnover less than 1M)

Winner: Australian Centre for the Moving Image: ACMI for “RMIT & ACMI Collaboration”

The judges commended the range on the provision of an opportunity for young designers to gain experience in a commercial venture, the constant use of the “Moving Image” theme throughout the range, and the excellent follow up promotion via Creative Victoria, Fashion Victoria, RMIT & ACMI social Media.

Highly Commended: Museums Wellington – Te Waka Huia o Nga Taonga Tuku Iho for  “Wellington Architectural Medley”

The judges commented on the imaginative use of the City of Wellington architectural highlights and history, and an excellent range of products.

Best New Bespoke Product or Range (Turnover greater than 1M)

Winner: Tāmaki Paenga Hira Auckland War Memorial Museum for “Volume: Making Music in Aotearoa”

The Judges commented that the range “presents a wide variety of price points and product types, catering to a broad range of customers. All products were  produced using suppliers local to Auckland where possible, or at the least within New Zealand. Environmental consciousness has been recognised through the use of organic and unbleached fabrics. There is clear & cohesive design with minimalistic black & white style across all products.

Best Pop-up Store or Store Special Event

Winner: Tāmaki Paenga Hira Auckland War Memorial Museum for “Volume: Making Music in Aotearoa”

The Judges commended this pop up store on its retro theming, and collaborative work with Sony & the New Zealand Music Hall of Fame trust. The addition of supporting product to create an immersive experience of a retro record store was outstanding.

The MSAANZ Executive wishes to congratulate all winners and entrants for their hard work, and thanks our Judges Nigel Kirby of Science & Nature, and Larry McInerny, previously of Museums Victoria for their time and expertise.

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Museum Store Sunday

In association with MSA (USA) & the Association for Cultural Enterprise (ACE) in the UK, the MSAANZ is laying claim to Museum Store Sunday (MSS), November 26, 2017 as THE day to shop and support museum stores worldwide.  The goal is to encourage holiday shoppers to visit museum stores and experience the unique offerings of non-profit retailers. For 2017, November 26 is our date for stores at museums and other cultural institutions worldwide to claim for ourselves and put the spotlight on the unique retail experiences and meaningful gift giving provided.

Initiated by the Museum Store Association (MSA) the event has already gone global and MSA’s Advocacy Committee is hard at work in developing a Museum Store Sunday brand identity, and plans for marketing, communications, sponsorships, events, promotions and an event website,  that will debut in September.

Museum Store Sunday participation is available to all non-profit retailers, including both MSAANZ members and non-members. MSAANZ members will receive a MSS marketing tool kit, as well as event and publicity assistance, so membership to the MSAANZ is highly recommended to any participant who wants to make the most of this fantastic opportunity.

For additional information, download the Museum Store Sunday Fact Sheet.

Support Museum Store Sunday!

If you’d like to support Museum Store Sunday by becoming a Founding or Charter Sponsor, please complete this form. Founding and Charter Sponsors will be permanently recognized for their contributions to the success of Museum Store Sunday.

If you’re not an MSAANZ member, please contact us  to receive more information on Museum Store Sunday as it becomes available.

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MSAANZ Retail Recognition Awards

This year we are pleased to announce our Inaugural MSAANZ Retail Recognition Awards to coincide with our annual conference in Sydney later this year.

These awards will celebrate the best of cultural commerce throughout Australia & New Zealand, with categories ranging from Best New Bespoke Product or Range, through to Best Online Presence, and a Peoples Choice Award.

Award winners will be announced during the #MSAANZ17 Conference Dinner on the evening of the 21st of September 2017, with entries open to both Member & Non-Member Cultural Institutions. Judging of the awards will involve a banded system of entry – separating venues turning over less than one million dollars per year and those over one million dollars.

For more information on these awards, and to download an entry form, please go to 


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Announcing the MSAANZ17 Conference Programme

The MSAANZ Executive are excited to share the final programme for the MSAANZ17 Conference, to be held in Sydney in September 2017.

It is shaping up to be another great year, with a team of both local and International speakers, including our Key Note speaker Stuart Hata, A veteran museum store retailer for over 28 years, Stuart Hata has been Director of Retail Operations for the Fine Arts Museums of San Francisco since 2003. In this capacity, Stuart is responsible for a multi-million dollar business at
the de Young and Legion of Honor Museum Stores, leading a staff of 40 plus team members.

We are also excited to have Andrew Andoniadis of Andoniadis Retail Services, Oregon USA join our speaker line up. Since 1992, Andrew Andoniadis has specialized in increasing the profits of museum stores and enhancing the visitor experience. He has been a featured seminar presenter at museum conferences throughout the United States, Canada, Australia and Europe.

This year we are also pleased to announce our Inaugural Retail Recognition Awards.  Award winners will be announced during the MSAANZ17 Conference Dinner on the evening of the 21st of September 2017, with entries open to both Member & Non-Member Cultural Institutions. Judging of the awards will involve a banded system of entry – separating venues turning over less than one million dollars  per year and those over one million dollars. For more information on these awards, please see 

We hope you can join us at the Australian National Maritime Museum, on September 20th to share in this great learning experience and join in the fun.

To download the MSAANZ17 Programme and Register, please go to 

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MSAANZ17 Scholarship Award Winner

On Behalf of the MSAANZ Scholarship Committee, we are pleased to announce the winner of the 2017 Scholarship to attend the MSAANZ17 Conference this September in Sydney.
Congratulation to Erika McClintock, Visitor & Commercial Services Manager, City Gallery Wellington, a part of Experience Wellington. Erika worked in the cultural retail sector for many years as a student in the United States, and joined the team at  City Gallery Wellington in 2013. She has contributed to significant growth in the Gallery’s retail operation to date and is looking forward to attending her first MSAANZ conference.
We also want to thank the members of the Scholarship Award Committee  for all their hard work in evaluating the submissions. It is a lot of hard work with a very difficult choice making a decision from all the worthy applicants.
Thank you to Larry McInerney of Museums Victoria  & Angela Doake of Zoos Victoria.