Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia


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Situations Vacant: Shop Manager, Hobart

Permanant, Full Time

Mona has a shop. It’s pretty great. Sells all your standard museum shop stuff: t-shirts, syringe pens, postcards, millionaire memoirs, fat mugs, urns for your dearly departed, provocative soaps. Okay, maybe it’s a little more than most.

So, given that we’re currently on the lookout for a Shop Manager, they’ll need to bring a little more than most to the role. If you want the job you’ll need to be highly creative, highly competent, and quite good at talking to people who’ve been offended by soap.

You’ll also lead all aspects of retail strategy and operations, including product development and curation, merchandising and customer service. You’ll report on sales, maintain inventory and budgets and coordinate the daily activities of your team on the floor. You’ll be supported by Mona’s Co-CEO’s and Director of Marketing and Communications as you develop the retail offering to be as unique and adventurous as any Mona visitor experience.

The Gig:

  • Curate a retail presence and product range that enhances the visitor experience, ensuring alignment with Mona’s values, tone and personality.
  • Effectively manage and report on sales performance and identify opportunities to optimise commercial outcomes.
  • Take the lead on all store operations, including visual merchandising, stock control, budget management, recruitment and staff development.
  • Manage new product development, curation and production in collaboration with key organisational stakeholders.
  • Collaborate with Marketing to develop e-commerce operations and the online shop product range.
  • Develop a product knowledge base related to Mona’s collection and pursuits.
  • Leverage the creative talents of shop employees to create an in-store environment that resonates with the Mona visitor experience.

The You:

  • Considerable experience in the retail sector, with management experience in a shop environment being ideal.
  • Prior experience in managing teams and recruiting new talent.
  • Commercial acumen with the ability to produce detailed reporting and analysis.
  • A commitment to producing outstanding customer service that complements the broader environment.
  • Exceptional communication skills, capable of engaging with customers from diverse backgrounds.
  • Project management and production experience, particularly in an arts background, is preferred.

Does this sound like you? Then we’d love to get to know you. Please submit your application (specifically addressing why you’re a great fit for this role) at https://mona.net.au/connect/employment 

Applications close Monday the 11th of February at 9.00am.


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Situations Vacant: Merchandise Coordinator, Wellington

Merchandise Coordinator

Permanent Full-Time

This is an opportunity to join a motivated, high-performing team at Wellington’s group of dynamic and award-winning visitor attractions.

Museums Wellington is looking for a Merchandise Coordinator to grow Museums Wellington’s retail operations and online presence in line with our values and strategic direction. Museums Wellington consists of four brands – Wellington Museum, Nairn Street Cottage, Space Place and Cable Car Museum.

The Merchandise Coordinator is a commercially focused procurement and promotions role, and is an integral part of the Commercial Team. The Commercial Team provides leadership to drive revenues supporting Museums Wellington across commercial activities including retail, venue hire, food and beverage, admissions and tours.

We’re looking for a candidate who has:

  • A minimum of two years in a retail role.
  • Strong Visual Merchandising skills.
  • Experience in the management of budgets
  • Strong administrative skills, including Excel and POS systems.
  • Experience with e-commerce systems and database management.
  • Energy, creativity, and resourcefulness.
  • Effective written and oral communication skills

Museums Wellington is a part of Wellington Museums Trust (trading as Experience Wellington), a registered charity established by Wellington City Council as a Council Controlled Organisation (CCO) to manage and develop its culture and arts visitor experiences.

To apply for this role and to view a full position description, please go to our website http://experiencewellington.org.nz/merchandise-coordinator-museums-wellington/

If you have any questions please email karrynb@experiencewellington.org.nz

Applications close at 5.00 pm on Wednesday, 5th September 2018.

Applicants for this position should have NZ residency or a valid NZ work visa.

 


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Situations Vacant: Parliament Shop Manager, Canberra

  • Parliamentary Service Level 5
  • Parliament House, Canberra ACT
  • Closing Date: 11:30pm, Thursday 28 June 2018

The Department of Parliamentary Services (DPS) is recruiting for Manager – Parliament Shop vacancy within the Visitor Services section, Parliamentary Experience branch.
We’re looking for an experienced and motivated retail professional to lead a small team. Based in Parliament House, the Department of Parliamentary Services provides professional services, advice and facilities to support the work of the Parliament and makes the building and the work that takes place within it, accessible to the broader community.
The Parliament Shop is a pivotal part of the visitor experience at Parliament House. In this role you’ll have the opportunity to apply your knowledge and skills toward developing a dynamic retail operation including:

  • Management of the day to day business – budgeting, rostering, financial administration, staff management and training, quality control, stock control, visual merchandising, data collection and reporting.
  • Leadership of a small team of customer service staff
  • Provision of a retail and merchandise strategy in order to meet revenue targets, deliver on customer expectations and promote the Shop more broadly to internal and external markets.
  • Oversee the development and evaluation of bespoke shop products and merchandise that integrate with the visitor experience at Parliament House.
  • This role is suited to a talented multi-tasker with exceptional communication skills and an extensive background in managing all aspects of a retail operation.  You will have a solid understanding of policy and procedure and strong analytical skills. Experience managing a retail operation in a cultural institution or tourism environment will be highly regarded.

Please note: This position may involve work outside of normal business hours, including occasional evenings and weekends.
To apply, please go to the Department of Parliamentary Services careers page: https://career10.successfactors.com/career?company=DPS

Department of Parliamentary Services

 


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Situations Vacant: Space Place & Cable Car Museum, Wellington

Visitor & Retail Services Host, Space Place and Cable Car Museum Permanent Part Time Museums Wellington

Museums Wellington has one role available based at the Cable Car Museum and Space Place. This is a permanent part time role of 30 hours per week, including late nights, weekends and public holidays.

The rostered days are Friday, Saturday, Sunday, Monday and Tuesday. You must be available to work these days as rostered.

We are looking for a highly motivated and energetic person to create an amazing experience for our visitors. You will assist with retail sales and administration, front of house duties, some tours and birthday parties.

Our ideal candidate will have:

  • A proven retail sales record, within a target driven sales environment, and experience in retail administration and MS Office.
  • The ability to demonstrate excellent visual merchandising and creative retail displays.
  • Excellent relationship management and communication skills.
  • Experience in the public speaking and confidence when working with children.
  • Strong time management skills and the ability to adapt to change in a unique work environment.
  • The flexibility to work late nights, weekends and public holidays as rostered.

A strong retail background and experience in visual merchandising are considered a key skill for this role.

To apply for this role and to view a full position description, please go to our website
If you have any questions please email hr@experiencewellington.org.nz
Applications close 5.00 pm on Wednesday, 4 July 2018
Applicants for this position should have NZ residency or a valid NZ work visa.

Museums Wellington


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Situations Vacant: Shrine of Remembrance, Melbourne

The Shrine of Remembrance is looking for a Retail Officer.

The Shrine of Remembrance is Victoria’s principal war memorial and currently attracts more than 1,000,000 visitors annually.

The Shrine delivers a range of ceremonial, exhibitions, education and event programs. The retail facility located in the Shrine Visitor Centre is a key aspect of the Shrine visitor experience.

The Retail Officer role provides a challenging opportunity for a flexible team player with exceptional customer service skills and a strong background in the retail sales environment.

The successful candidate will perform a variety of duties associated with the management of the retail facility including the selection, marketing and presentation of stock, re-ordering, management of retail, E.Commerce, regular stock takes and sales reporting.

This is an exciting and challenging role, with the opportunity for the right candidate who can develop a strong product knowledge, pro-actively communicate their knowledge to our visitors and in turn grow sales and increase retail profits.

A copy of the position description is available at http://www.shrine.org.au/About-Us/People/Employment

For further information about this role please contact Anthony Langley on (03) 9661 8128.  Applications must address in writing the Selection Criteria contained in the position description and can be emailed to HRServices@shrine.org.auby close of business Monday 4 June 2018.

Shrine of Remembrance


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Situations Vacant: Sydney, Australia

Retail Assistant: Museum of Contemporary Art, Sydney, Australia

2 roles available. Part Time.

At the Museum of Contemporary Art the Retail Assistant is responsible for delivering the highest standard of customer service to generate retail sales. In addition to sales, the Retail Assistant undertakes general housekeeping and cleaning of the retail store environment to ensure a high standard of store presentation, visual merchandising of store product ranges, unpacking and stock management, point of sale computer sales, operations and daily cash reconciliations, store stock and customer security, special customer orders and general administrative support for the Assistant Store Manager & Store Manager as necessary.

For more information and to apply, please go to https://www.mca.com.au/about-us/work-for-us/retail-assistant-position-description/ 


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Situations Vacant: Auckland, New Zealand

Two vacancies are available at Auckland War Memorial Museum, New Zealand

SALES ASSISTANT

Auckland War Memorial Museum

Tamaki Paenga Hira: Tui tui hono tangata, whenua me te moana

Ko Tamaki Paenga Hira, hewaengarahi ake, he ngakau mahaki mo te kaitiakitanga taonga pu korero, pakiwaitara, korero tipua ano hoki mai i nga kai para korero.

Auckland Museum is a much-loved organisation at the centre of Auckland’s identity, committed to outstanding management of its extensive collections and the permanent and volunteer staff who tell the Museum’s stories.
An opportunity exists for a highly motivated salesperson to join the Museum at an exciting time of redevelopment and renewal. The role is as varied as the working environment and will require enthusiasm, warmth and flexibility. You will work with the Retail Manager and the team to achieve sales targets and help with the day to day retail sales and operations both onsite and online sales. This position is 20 hours a week, Monday to Thursday 11am to 4:30pm.

To be successful in this role, you will:

  • Be friendly and personable
  • Be confident working with a team
  • Have experience in a retail environment
  • A positive attitude and desire for everything that goes into intensifying Auckland War Memorial Museum’s reputation for excellence
  • A problem solver with a continuous improvement approach to their job and high attention to detail
  • Exceptional communication skills and the ability to work in a way consistent with values and building a cohesive and productive team
  • Computer Literacy and the ability to further knowledge in these areas
  • A passion for New Zealand arts, crafts, culture and history
  • Energetic with a desire to work in a fast-paced and lively organisation

Closing Date: 31st January 2018
To apply for this job, please apply online or go to our job site http://careers.aucklandmuseum.com and enter the job code 11991.
You must be eligible to work in NZ to apply for this position.
This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories and reflecting our unique place in the South Pacific.

 

Auckland War Memorial Museum

 

SALES ASSISTANT – SUNDAYS

Auckland War Memorial Museum

Tamaki Paenga Hira: Tui tui hono tangata, whenua me te moana

Ko Tamaki Paenga Hira, hewaengarahi ake, he ngakau mahaki mo te kaitiakitanga taonga pu korero, pakiwaitara, korero tipua ano hoki mai i nga kai para korero.

Auckland Museum is a much-loved organisation at the centre of Auckland’s identity, committed to outstanding management of its extensive collections and the permanent and volunteer staff who tell the Museum’s stories.
An opportunity exists for a highly motivated salesperson to join the Museum at an exciting time of redevelopment and renewal. The role is as varied as the working environment and will require enthusiasm, warmth and flexibility. You will work with the Retail Manager and the team to achieve sales targets and help with the day to day retail sales and operations both onsite and online sales. This position is for 6.5 hours on Sunday.

To be successful in this role, you will:

  • Be friendly and personable
  • Be confident working with a team
  • A positive attitude and desire for everything that goes into intensifying Auckland War Memorial Museum’s reputation for excellence
  • A problem solver with a continuous improvement approach to their job and high attention to detail
  • Exceptional communication skills and the ability to work in a way consistent with values and building a cohesive and productive team
  • Computer Literacy and the ability to further knowledge in these areas
  • A passion for New Zealand arts, crafts, culture and history
  • Energetic with a desire to work in a fast-paced and lively organisation

Closing Date: 31st January 2018
To apply for this job, please apply online or go to our job site http://careers.aucklandmuseum.com and enter the job code 11992.
You must be eligible to work in NZ to apply for this position.
This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories and reflecting our unique place in the South Pacific.

 

Auckland War Memorial Museum


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Situations Vacant: Alice Springs, Australia

Business Manager – National Pioneer Women’s Hall of Fame

Alice Springs, Australia

Full Time, Permanent

Are you passionate about women’s rights and history? 

The National Pioneer Women’s Hall of Fame is looking for a new Business Manager.

Reporting to the Board, the Business Manager is responsible for the overall operational and administrative management of the museum, including finances, HR, strategic planning, marketing, volunteer coordination, daily administration, and event and project management, to ensure the smooth running of the museum and its ongoing growth and sustainability.

Applications should be submitted ASAP. Read the full position description here.


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Situations Vacant: Hobart, Australia

Retail Assistant, TMAG

 

Closing date: January 29, 2018
Institution: Tasmanian Museum and Art Gallery
Salary: $42,822.00 to $52,820.00 pro rata, per annum
Employment status: Permanent, part-time, 0.5 FTE (weekend shifts required)
Location : Hobart, Tasmania
Contact name: Matthew Spencer, Manager Retail, 03 61657070
Contact email: Matthew.Spencer@tmag.tas.gov.au

 

Duties

  • Prepare the shop for daily opening and closing in an efficient manner including the labelling and replenishing of stock on the shop floor.
  • Respond to visitors and customers in a courteous and attentive manner.  Provide consistently high quality customer service (in-store, on the phone and online).
  • Assist customers with purchase selection.  Respond to enquiries and follow-up on orders in a professional and friendly manner.
  • Accurately operate the POS system, perform cash reconciliations and ensure that takings are secure at all times.
  • Perform daily tasks to assist in the administration and maintenance of the retail operations, including processing and dispatch of orders; shop and storage stacking and cleaning; ordering and processing of shop merchandise and online store maintenance.
  • Participate in the conduct of regular stock takes to ensure inventory records are complete and accurate.
  • Participate in stock display arrangements, promotional events and shop sales.  Assist in identifying potential stock which may be discounted and/or put on sale.
  • Remain knowledgeable about shop sales goals and actively participate in achieving those targets.
  • Perform any other assigned duties at the classification level that are within the employee’s competence and training as directed by the line manager

For more information or to apply visit: JobsTas

 


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Situations Vacants: Sydney, Australia

ASSISTANT STORE MANAGER, MCA STORE

Full-Time, Permanent

The MCA currently has an opportunity for an Assistant Store Manager to join the team at their very busy retail store.

With a continued focus on customer service, and profit maximisation, the Assistant Store Manager is responsible for supporting the MCA Store Manager in the day-to-day operations of the retail store. In addition, the Assistant Store Manager will also support the Store Manager with administration duties, ensuring the smooth running of the store in their absence.

The ideal candidate has exemplary customer service skills attained in a retail environment. The position will enable the successful applicant to further develop their experience of inventory management, supplier relationship management, and the general skills required to become a successful retailer. The role will be split between shop floor and back office duties, with an expectation that the successful candidate will take ownership and responsibility for their work.

This is more than a shop assistant’s role and the successful candidate must demonstrate a genuine commitment to a long-term career in retail. While an interest in contemporary art, fashion and design is a prerequisite, it will be your retail experience and willingness to take responsibility for your duties that will determine your success in this role. The position suits a current assistant manager looking for a more challenging role, or an aspiring assistant manager looking to take on more responsibility.

Short listing for interviews will be based on applicants meeting the essential criteria listed in the position description. To apply please send your resume and cover letter addressing selection criteria listed in the position description to positionsvacant@mca.com.au.

Applications close at 9am on 12 January 2018.

The MCA is committed to equal opportunity and diversity. The MCA promotes a work environment that is free from discrimination and harassment, and where individuals are treated with fairness, equality and dignity.

to view the Position Description for this role please CLICK HERE