Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia

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Situations Vacant: Retail Assistants, Auckland

Auckland Art Gallery, Auckland, New Zealand


He angitūtanga: The opportunity

The Auckland Art Gallery Toi o Tāmaki is New Zealand’s largest visual arts experience. We are looking for dynamic and outgoing Retail Assistants to join our Gallery Shop.
These are casual positions, so you will need to be available to work on an ‘as required’ basis including weekend days.

He kōrero mōu: About you

With your previous retail experience, you will have the ability to approach customers first, educate customers on our unique range of products and promotions, as well as a range of other duties including cash handling, visual merchandising and assisting with stock deliveries.
A background in the arts (education and/or work experience) is beneficial, however, not essential. What’s vital is that you bring your passion for customer service and your love of sharing your enthusiasm and knowledge of retail products with others.

Ngā āhuatanga kei a mātou: What we offer

This is an incredibly unique environment and a chance to combine your love of the arts with your experience and passion for retail and customer service.

Applications close Sunday 16th June at 11.59 pm

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


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Situations Vacant: Senior Retail Lead, Auckland

Tāmaki Paenga Hira: Tui tui hono tangata, whenua me te moana.

Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas.

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland’s identity, committed to outstanding management of its world-class collections and the permanent and volunteer staff who tell the Museum’s stories.

We encourage candidates to share their talents at this unique workplace, which embraces diversity and both acknowledges and nurtures our bicultural capabilities, as demonstrated in our Teu le Vā and He Korahi Māori strategies.

We seek a highly motivated Senior Retail Lead to join the Museum Store at an exciting time of redevelopment and renewal. The role is as varied as the working environment and will require enthusiasm, warmth and flexibility. You will be working closely with the Retail Operations Manager to help deliver outstanding customer service and in-store experience for our diverse customer base, by managing the day-to-day operations of our store and leading our sales team with future growth and development in mind. If you are someone who believes people are at the core of creating ongoing success, then we want to hear from you!

To be successful in this role, you will:

  • Have a passion for New Zealand, Māori and Pacific arts, crafts, culture and history
  • Be a people person and have the ability to engage with a diverse customer, supplier and team base
  • Have at least 4 years experience in retail and sales team supervision with a proven sales and team development history
  • Be computer literate with sound knowledge of POS and Back Office systems and have the ability to further knowledge in these areas.
  • Have an eye for design and understand the principles of visual merchandising
  • Be energetic with a positive attitude and desire for everything that goes into intensifying Auckland War Memorial Museum’s reputation for excellence
  • Be a problem solver and possess a continuous improvement approach to your job with a high attention to detail
  • Have exceptional communication skills and the ability to think creatively in your approach to building a cohesive and productive sales team.

Closing Date: Friday 19th April 2019

You must be eligible to work in NZ to apply for this position.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories and reflecting our unique place in the South Pacific.

He Oranga Tangata ka ao   Enriching lives: Inspiring discoveries


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Situations Vacant: Shop Manager, Hobart

Permanant, Full Time

Mona has a shop. It’s pretty great. Sells all your standard museum shop stuff: t-shirts, syringe pens, postcards, millionaire memoirs, fat mugs, urns for your dearly departed, provocative soaps. Okay, maybe it’s a little more than most.

So, given that we’re currently on the lookout for a Shop Manager, they’ll need to bring a little more than most to the role. If you want the job you’ll need to be highly creative, highly competent, and quite good at talking to people who’ve been offended by soap.

You’ll also lead all aspects of retail strategy and operations, including product development and curation, merchandising and customer service. You’ll report on sales, maintain inventory and budgets and coordinate the daily activities of your team on the floor. You’ll be supported by Mona’s Co-CEO’s and Director of Marketing and Communications as you develop the retail offering to be as unique and adventurous as any Mona visitor experience.

The Gig:

  • Curate a retail presence and product range that enhances the visitor experience, ensuring alignment with Mona’s values, tone and personality.
  • Effectively manage and report on sales performance and identify opportunities to optimise commercial outcomes.
  • Take the lead on all store operations, including visual merchandising, stock control, budget management, recruitment and staff development.
  • Manage new product development, curation and production in collaboration with key organisational stakeholders.
  • Collaborate with Marketing to develop e-commerce operations and the online shop product range.
  • Develop a product knowledge base related to Mona’s collection and pursuits.
  • Leverage the creative talents of shop employees to create an in-store environment that resonates with the Mona visitor experience.

The You:

  • Considerable experience in the retail sector, with management experience in a shop environment being ideal.
  • Prior experience in managing teams and recruiting new talent.
  • Commercial acumen with the ability to produce detailed reporting and analysis.
  • A commitment to producing outstanding customer service that complements the broader environment.
  • Exceptional communication skills, capable of engaging with customers from diverse backgrounds.
  • Project management and production experience, particularly in an arts background, is preferred.

Does this sound like you? Then we’d love to get to know you. Please submit your application (specifically addressing why you’re a great fit for this role) at 

Applications close Monday the 11th of February at 9.00am.

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2019 NZ Cultural Retail Forum

Cultural Retail Forum

Join us in Auckland for the annual MSAANZ Cultural Retail Forum for New Zealand on Wednesday the 6th of March, at Auckland Art Gallery Toi o Tamaki.

This specialist event brings together retail managers, marketers and buyers from across the cultural sector to learn and network, and provides knowledge and tips on how cultural institutions can run their stores more effectively.

We are proud to announce Matthew Oliver, Retail Operations Manager from the Museum of Contemporary Art (MCA) in Sydney Australia as our keynote speaker, alongside a line up of recognised industry specialists.

Lunch, light refreshments and closing drinks will be provided.

Full programme details will be released shortly. To register please download the form below. 


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Congratulations Wellington Zoo!

Congratulations Wellington Zoo who have just been named the winner of the inaugural World Associations of Zoos and Aquariums (WAZA) Environmental Sustainability Award! This global award was received at the WAZA conference dinner in Bangkok on Thursday night.

CEO Karen Fifield says “This award belongs to everyone who has supported us making Wellington Zoo one of the most sustainable in the world and a true leader in this area. The judges said that not only do we walk the talk but we engage with others to lead the way and support their journeys for sustainability.

At Wellington Zoo we are guided by our kaupapa: Me tiaki, kia ora! We must look after our environment, so all things will flourish. This world-first accolade from WAZA truly recognises this Wellington Zoo spirit!”

Congratulations to Glen Reddiex, Karen Fifield and the rest of the Wellington Zoo team. We’re proud to be working alongside you and grateful for the environmental leadership you provide.

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Situations Vacant: Merchandise Coordinator, Wellington

Merchandise Coordinator

Permanent Full-Time

This is an opportunity to join a motivated, high-performing team at Wellington’s group of dynamic and award-winning visitor attractions.

Museums Wellington is looking for a Merchandise Coordinator to grow Museums Wellington’s retail operations and online presence in line with our values and strategic direction. Museums Wellington consists of four brands – Wellington Museum, Nairn Street Cottage, Space Place and Cable Car Museum.

The Merchandise Coordinator is a commercially focused procurement and promotions role, and is an integral part of the Commercial Team. The Commercial Team provides leadership to drive revenues supporting Museums Wellington across commercial activities including retail, venue hire, food and beverage, admissions and tours.

We’re looking for a candidate who has:

  • A minimum of two years in a retail role.
  • Strong Visual Merchandising skills.
  • Experience in the management of budgets
  • Strong administrative skills, including Excel and POS systems.
  • Experience with e-commerce systems and database management.
  • Energy, creativity, and resourcefulness.
  • Effective written and oral communication skills

Museums Wellington is a part of Wellington Museums Trust (trading as Experience Wellington), a registered charity established by Wellington City Council as a Council Controlled Organisation (CCO) to manage and develop its culture and arts visitor experiences.

To apply for this role and to view a full position description, please go to our website

If you have any questions please email

Applications close at 5.00 pm on Wednesday, 5th September 2018.

Applicants for this position should have NZ residency or a valid NZ work visa.


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Get Ready For Museum Store Sunday 2018!

Time to Get Ready for Museum Store Sunday 2018!

It’s time to get ready for Museum Store Sunday (MSS), taking place internationally on Sunday, November 25, 2018 with participation by more than 700 Museum Stores representing ten countries, and three continents to date. Museum Store Sunday offers directly to the general consumer, a special shopping experience in one-of-a kind stores, showcasing broad assortments of highly curated, unique, mission-specific gifts during the holiday season and beyond. Learn more about Museum Store Sunday and its recent ICON HONORS award in this special video featuring MSA’s 1st Vice-President, Susan Tudor. So, with all the momentum building again about Museum Store Sunday, how can you get ready for November 25, 2018?

Holiday gift picks for press needs

First, we need to know your special gifts that you will be featuring at your store during Museum Store Sunday. Do you have something exclusive or unique to your store? We are compiling a “Holiday Gift Guide” from MSS store participants to help promote Museum Store Sunday on November 25th to the local, national and international press.

We are looking for 5-7 product selections, from different categories, at all price points ($50 up to $1000). For example, does your store have a Gift for Mom under $100? Products from MSA vendor members would be especially appreciated. We are requesting product name, description, and price. Please send us images and information via a dropbox link or WeTransfer link by Friday, August 17 to


Second, have you determined your Museum Store Sunday events and promotions? Successful events from last year included a multi-museum visit trolley, passport contest, Bookmobile, and artist performance.  Other activity ideas are MSA vendor member trunk shows, book signings, product releases, and live music or food and drinks to make MSS the special day it deserves.

Special day-only discounts on store purchases to members and the general public will also drive traffic and revenue. The recommended “event wide” discount promotion for all participants to embrace is “25% OFF on the 25th”.  Stay tuned for further information about how to submit your planned MSS event online.


Lastly, reach out now to institution colleagues in your Marketing/PR, Membership, Visitor Services, Education, Curatorial, or Café departments to let them know about Museum Store Sunday and how they can support you and participate. More visitors to your institution will result in higher attendance, memberships, engagement, and learning. It’s a “win-win” day of celebrating museums for all.  A handy resource guide about Museum Store Sunday is available for your internal use to promote MSS to your institution colleagues.

Stay tuned for more exciting MSS tips and information in the coming weeks. SIGN UP HERE to participate in Museum Store Sunday 2018 and start your planning now!

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2018 Retail Recognition Awards Winners Announced

Congratulations to the Winners of the 2018 Museums Shops Association of Australia & New Zealand Retail Recognition Awards.

The MSAANZ Retail Recognition Awards promote excellence by recognising institutions who have developed outstanding bespoke products or ranges, that exemplify the highest standards and innovative practice, and engage with diverse audiences. The award winners serve as inspirational leaders to the cultural retail sector: they embody the membership body’s stated values of developing expertise and maximising creativity.

This year there were a record number of entries, from Australia and New Zealand, testament to the high level of innovative practice in the sector. The judging panel had a difficult task in selecting a handful of winners and finalists but were really impressed by the diversity of projects.

We’d like to thank our judges, Larry McInerney, Ang Doake and Karryn Baudet who carefully assessed the entries and negotiated fiercely to agree on the final shortlists. Thank you too, to all of the organisations that entered this year’s Awards. The breadth of entries was extraordinary and it is a real privilege to witness the huge amount of time, expertise and professionalism that goes into these projects, in museums, zoo’s and galleries large and small.

The MSAANZ Retail Recognition Awards are kindly sponsored by Science & Nature.

Best Product or Range – Turnover over 1 million.

WINNER – The National Museum of Australia, for Songlines: Tracking the Seven Sisters

Finalist – Auckland Art Gallery, for The Corsini Collection

Finalist – Auckland War Memorial Museum, for Being Chinese in Aotearoa

Best Product or Range – Turnover under 1 million.

WINNER – Wellington Zoo, for Conservation Colouring & Activity Book

Finalist – The Dowse Art Museum, for The Pattern Project

Finalist – ACMI, for Wonderland.


People’s Choice Awards

This year for the first time, all finalists were entered in to a people’s choice award, which was nvoted on by the members and conference delegates.

The winner of the People’s Choice Award for 2018 is ACMI, for Wonderland.

Congratulations again to all those who entered, and to our winners and finalists.

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2018 MSAANZ Retail Recognition Awards Finalists Announced

Congratulations to all the finalists in the 2018 MSAANZ Retail Recognition Awards!

There were a record number of entries, and our hard-working judges had a tough job to select those most deserving of recognition. The winners will be announced at the Awards Dinner, Thursday the 2nd of August 20 May, the second evening of the MSAANZ18 conference in Melbourne, Australia.

The finalists are:

Best New Product or Range – Turnover under 1 million

The Dowse Art Museum: The Pattern Project

Australian Centre for the Moving Image (ACMI) : Wonderland

Wellington Zoo: Conservation Colouring & Activity Book

Best New Product or Range – Turnover over 1 million

Auckland War Memorial Museum Tāmaki Paenga Hira: Being Chinese in Aotearoa: A Photographic Journey

National Museum of Australia: Songlines: Tracking the Seven Sisters

Auckland Art Gallery: The Corsini Collection

All finalists are automatically entered in to the People’s Choice Award, which will be judges by our members online and at conference.

Congratulations again to all finalists, and to those of you who entered.


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Its not too late! Register for MSAANZ18 Now!

It’s Not Too Late: Register for the MSAANZ18 Annual Conference now!

The 2018 Annual Conference will take place on the 1st – 3rd of August, at Melbourne Zoo, Melbourne, Australia, and features a broad range of international and local experts including our keynote speaker Peter van Mullem from the Van Gogh Museum in Amsterdam.

To download the conference programme, and to register CLICK HERE