Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia

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Situations Vacant: Parliament Shop Manager, Canberra

  • Parliamentary Service Level 5
  • Parliament House, Canberra ACT
  • Closing Date: 11:30pm, Thursday 28 June 2018

The Department of Parliamentary Services (DPS) is recruiting for Manager – Parliament Shop vacancy within the Visitor Services section, Parliamentary Experience branch.
We’re looking for an experienced and motivated retail professional to lead a small team. Based in Parliament House, the Department of Parliamentary Services provides professional services, advice and facilities to support the work of the Parliament and makes the building and the work that takes place within it, accessible to the broader community.
The Parliament Shop is a pivotal part of the visitor experience at Parliament House. In this role you’ll have the opportunity to apply your knowledge and skills toward developing a dynamic retail operation including:

  • Management of the day to day business – budgeting, rostering, financial administration, staff management and training, quality control, stock control, visual merchandising, data collection and reporting.
  • Leadership of a small team of customer service staff
  • Provision of a retail and merchandise strategy in order to meet revenue targets, deliver on customer expectations and promote the Shop more broadly to internal and external markets.
  • Oversee the development and evaluation of bespoke shop products and merchandise that integrate with the visitor experience at Parliament House.
  • This role is suited to a talented multi-tasker with exceptional communication skills and an extensive background in managing all aspects of a retail operation.  You will have a solid understanding of policy and procedure and strong analytical skills. Experience managing a retail operation in a cultural institution or tourism environment will be highly regarded.

Please note: This position may involve work outside of normal business hours, including occasional evenings and weekends.
To apply, please go to the Department of Parliamentary Services careers page:

Department of Parliamentary Services


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Situations Vacant: Space Place & Cable Car Museum, Wellington

Visitor & Retail Services Host, Space Place and Cable Car Museum Permanent Part Time Museums Wellington

Museums Wellington has one role available based at the Cable Car Museum and Space Place. This is a permanent part time role of 30 hours per week, including late nights, weekends and public holidays.

The rostered days are Friday, Saturday, Sunday, Monday and Tuesday. You must be available to work these days as rostered.

We are looking for a highly motivated and energetic person to create an amazing experience for our visitors. You will assist with retail sales and administration, front of house duties, some tours and birthday parties.

Our ideal candidate will have:

  • A proven retail sales record, within a target driven sales environment, and experience in retail administration and MS Office.
  • The ability to demonstrate excellent visual merchandising and creative retail displays.
  • Excellent relationship management and communication skills.
  • Experience in the public speaking and confidence when working with children.
  • Strong time management skills and the ability to adapt to change in a unique work environment.
  • The flexibility to work late nights, weekends and public holidays as rostered.

A strong retail background and experience in visual merchandising are considered a key skill for this role.

To apply for this role and to view a full position description, please go to our website
If you have any questions please email
Applications close 5.00 pm on Wednesday, 4 July 2018
Applicants for this position should have NZ residency or a valid NZ work visa.

Museums Wellington

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MSAANZ Retail Recognition Awards

Entries for the MSAANZ Retail Recognition Awards are now open. Celebrating the best in Cultural Retail across New Zealand and Australia, the Award Winners will be announced during the MSAANZ18 Conference Dinner on the evening of Thursday the 2nd of August  2018, with entries open to both Member & Non-Member Cultural Institutions.

Judging of the awards involves a banded system of entry – separating venues turning over less than one million dollars  per year and those over one million dollars.

Recognition award categories include:

  • Best New Bespoke Product or Range
  • People’s Choice Award (awarded by the conference delegates)

To enter, please download the form and guidelines below, and submit your entry no later than 5pm June 30th 2018.

MSAANZ Awards Entry Form 2018

If you have any questions about the process or the ceremony please CONTACT US

2017 Retail Recognition Awards Winners

Best New Product or Range (turnover less than 1 million)

Winner –  Australian Center for the Moving Image (ACMI) for “RMIT & ACMI Collaboration”

Highly Commended – Museums Wellington for “Wellington Architectural Medley”

Best New Product or Range (turnover over than 1 million)

Winner – Tāmaki Paenga Hira Auckland War Memorial Museum for “Volume: Making Music in Aotearoa”

Retail Recognition Awards


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Situations Vacant: Shrine of Remembrance, Melbourne

The Shrine of Remembrance is looking for a Retail Officer.

The Shrine of Remembrance is Victoria’s principal war memorial and currently attracts more than 1,000,000 visitors annually.

The Shrine delivers a range of ceremonial, exhibitions, education and event programs. The retail facility located in the Shrine Visitor Centre is a key aspect of the Shrine visitor experience.

The Retail Officer role provides a challenging opportunity for a flexible team player with exceptional customer service skills and a strong background in the retail sales environment.

The successful candidate will perform a variety of duties associated with the management of the retail facility including the selection, marketing and presentation of stock, re-ordering, management of retail, E.Commerce, regular stock takes and sales reporting.

This is an exciting and challenging role, with the opportunity for the right candidate who can develop a strong product knowledge, pro-actively communicate their knowledge to our visitors and in turn grow sales and increase retail profits.

A copy of the position description is available at

For further information about this role please contact Anthony Langley on (03) 9661 8128.  Applications must address in writing the Selection Criteria contained in the position description and can be emailed to close of business Monday 4 June 2018.

Shrine of Remembrance

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2018 Service IQ Museum Awards

Congratulations to the winners of the Museum Shops Association of Australia & New Zealand Best New Product or Range Award at last nights 2018 Service IQ Museum Awards in Christchurch, New Zealand.

The Service IQ Museum Awards celebrate the most engaging, visionary, resourceful and innovative exhibitions, programmes and museum project, and the MSAANZ is proud to have partnered with Museums Aotearoa for the second year in sponsoring this award.

Awards host Christchurch Art Gallery won the Award for Best New Product or Range (over $1 million turnover), with their ‘Look Mum, No Hands’ range developed with artist Wayne Youle. The Dowse Art Museum’s collaborative ‘The Pattern Project’ was also a winner in this category for (under $1 million turnover).

The ServiceIQ New Zealand Museum Awards are generously supported by ServiceIQ. Abbe Todd who represented ServiceIQ at the Awards ceremony, congratulated all the finalists and winners, saying that, “Museums and galleries are the special places where our stories are told. They connect us, and our visitors, to all those wonderful stories and carry them into the future for generations to come. The winners of every category should be congratulated, and seen as an inspiring example of what can be achieved when dedication, education and entertainment combine.”

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MSAANZ18 Keynote Speaker Announced

The Museum Shops Association of Australia & New Zealand are  proud to announce Peter van Mullem from the Van Gogh Museum as this year’s Keynote Speaker at our annual conference to be held in Melbourne, alongside a line up of both local and international industry specialists.

Peter is the Manager Ecommerce for Van Gogh Enterprises (VGME) who are the museum’s commercial subsidiary, and is a member of the senior management team. Prior to his role at the Van Gogh Museum, Peter managed eCommerce activities in several sectors (e.g. fashion, personal healthcare) where he developed his passion for improving the visitor experience with focus on improved results.

Further programme details will be released shortly, for more information and to register  please click here.


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Finalists Announced: 2018 Service IQ New Zealand Museum Awards

Congratulations to all the finalists in the 2018 Service IQ New Zealand Museum Awards, and in particular the finalists in the Museum Shops Association of Australia and New Zealand Best New product or range award. There were a record number of entries, and our hard-working judges had a tough job to select those most deserving of recognition. =The winners will be winners on Sunday 20 May, the first evening of the MA18 conference in Christchurch.

Museum Shops Association of Australia and New Zealand Award – Best new product or range

Christchurch Art Gallery Look Mum No Hands

Auckland War Memorial Museum Tāmaki Paenga Hira Being Chinese in Aotearoa: A photographic journey

Te Manawa, Palmerston North Santa’s Cave Centenary Collectibles

The Dowse Art Museum, Lower Hutt The Pattern Project


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Situations Vacant: Sydney, Australia

Retail Assistant: Museum of Contemporary Art, Sydney, Australia

2 roles available. Part Time.

At the Museum of Contemporary Art the Retail Assistant is responsible for delivering the highest standard of customer service to generate retail sales. In addition to sales, the Retail Assistant undertakes general housekeeping and cleaning of the retail store environment to ensure a high standard of store presentation, visual merchandising of store product ranges, unpacking and stock management, point of sale computer sales, operations and daily cash reconciliations, store stock and customer security, special customer orders and general administrative support for the Assistant Store Manager & Store Manager as necessary.

For more information and to apply, please go to 

Cultural Retail Forum at Space Place


2018 New Zealand Cultural Retail Forum

Join us in Wellington for the inaugural MSAANZ Cultural Retail Forum for New Zealand on Thursday the 10th of May, at Space Place at Carter Observatory. This specialist event will bring together retail managers and buyers from across the cultural sector to learn and network, and will provide knowledge on how cultural institutions can run their stores more effectively.

We are proud to announce Stephen Quinn, Retail Operations Manager from the National Museum of Australia as our keynote speaker, alongside a line up of international recognised industry specialists, including Chris Wilkinson from First Retail Group Ltd, and Lisa Varga from the Auckland War Memorial Museum.

Lunch, refreshments and closing drinks will be provided.

To register please click on the link below.


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ServiceIQ New Zealand Museum Awards 2018: MSAANZ Best New Product or Range

The MSAANZ is proud to once again be supporting the Best New Product or Range Award in collaboration with Museums Aotearoa, at the ServiceIQ New Zealand Museum Awards 2018: Celebrating innovation, community engagement and cutting-edge practice.

Entries are now open!

Now in their 11th year, the annual New Zealand Museum Awards recognise excellence and innovation in projects, exhibitions, service, retail and accessibility. The awards are open to all museums, galleries, cultural and heritage visitor attractions who are members of Museums Aotearoa.

No matter what size or speciality, this is a really great opportunity to gain recognition for the amazing work that your organisation has been doing over the last year. The ServiceIQ New Zealand Museum Awards are generously supported by Industry Training Organisation for New Zealand’s service industries, ServiceIQ. The awards celebrate the unique and creative ways museums bring collections and stories to life and recognise the skills and expertise of the people who make it all happen. This does not always require big budgets and as well as the separate exhibition categories, judges have the option to specifically recognise smaller museums in other categories.

This year there are 10 award categories to choose from including the “Arts for All” award which was offered for the first time in 2017, developed in partnership with Arts Access Aotearoa. There will be several panels of specialist judges made up of professionals from across each discipline (Art, Science and Technology, Social History, Taonga Māori, Visitor Experience, Public Programmes, Arts Access and Museum Retail). Their decisions will be reviewed and collated by an overview panel that also decides the supreme award. Judges will be announced in late March.

Entries are due by 5pm on Tuesday 10 April and the finalists will be announced in early May. Winners and finalists of the 2018 awards will be acknowledged and celebrated in a public ceremony on Sunday 20 May at Christchurch Art Gallery.

2018 Categories are:

Exhibition Excellence – Art

Exhibition Excellence – Science and Technology

Exhibition Excellence – Social History

Exhibition Excellence – Taonga Māori

Most Innovative use of Te Reo Māori

ServiceIQ Museum Visitor Experience Award

Most Innovative Public Programme

Museum Project Excellence Award

Arts Access Museum Award

MSAANZ Best New Product/Best New Range Award

For full details, terms and conditions, see the Museums Aotearoa website or contact MA by email or tel 04 499 1313.