Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia


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Announcing the 2021 MSAANZ Virtual Forum

The 2021 MSAANZ Virtual Forum will be held online via Zoom on Wednesday the 22nd of September, starting at 11am AEST, and we’re pleased to announce Julie Steiner, Senior Director of Admissions & Retail Operations at The Barnes Foundation in Philadelphia, as our keynote speaker.

Julie’s work focuses on how museum operations can make art accessible to wider audiences, support the educational missions of museums, and to create meaningful personal connections to fine art and history. Julie was the 2017-18 President of the Museum Store Association, and the recipient of the 2019 “M Award for Excellence” from the Museum Store Association. She is the author of “A Short Biography of Paul Cezanne” and “Birds in the Barnes Foundation.”

Download the #MSAANZ21 forum programme here.

 To register, please click here and complete the online form.


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Situations Vacant – Thames School of Mines

Property Lead Thames School of Mines

Full Time

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites.

Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The Property Lead role includes site and staff management and administration tasks required to conserve and promote this property. Leading a small team, the daily operations involve welcoming visitors, overseeing retail operations and events, liaising with partners and stakeholders including schools, and also some tour guiding.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $60,000 – $70,000. Read the job description.

Please send your cover letter, CV and the application form to recruit@heritage.org.nzPlease clearly state which role you are applying for.

Visitor Services Co-ordinator Thames School of Mines

Full Time

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites.

Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The Visitor Services Co-ordinator is a customer service superstar and assists the Property Lead in the daily operations of this property. The role is varied and interesting involving welcoming visitors, coordinating retail operations, organising events and assisting with administration and housekeeping.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $50,000 – $55,000. Read the job description.

Please send your cover letter, CV and the application form to recruit@heritage.org.nz.  Please clearly state which role you are applying for.

Visitor Host Thames School of Mines

Permanent Part time – 25 hours per week

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites. Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The role of Visitor Host is also customer focused and includes tasks such as interacting with visitors, tour guiding, retailing, assisting with events and administration.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $46,000 – $48,000. Read the job description.

Please send your cover letter, CV and the application form to recruit@heritage.org.nz. Please state clearly which role you are applying for.

Visitor Host Thames School of Mines

Fixed Term Part Time – 16 hours per week (summer only)

Thames School of Mines is part of a portfolio of historic properties managed by Heritage New Zealand Pouhere Taonga and is one of Coromandel’s high profile visitor sites. Thames School of Mines tells early New Zealand history, starting with the chief Te Apurangi whose descendants lie in the sacred urupā. The original education buildings look (and smell!) much the same as they did in the past, and feature authentic period equipment and laboratories. The Mineralogical Museum holds one of the best collections in the Southern Hemisphere, with more than 3000 specimens which include fossils from both New Zealand and abroad. Gold mining made this part of the Coromandel into a boom town and Thames School of Mines reflects the history and science of gold mining in the Hauraki Gold Fields.

This is an opportunity to be part of a small team to move this exciting property forward and realise its full potential as a leading heritage attraction.

The role of Visitor Host is also customer focused and includes tasks such as interacting with visitors, tour guiding, retailing, assisting with events and administration.

Our ideal candidate is organised and energetic who is a good communicator and are enthusiastic about telling the fascinating stories of our history. You will have outstanding customer service skills, a friendly disposition and preferably experience in a relevant field, such as tourism, heritage property or event management. The role is ‘hands on’ and include weekend work on a regular basis.

If you are looking for an opportunity to engage New Zealanders with their heritage, conserve an important heritage site and lead or be part of an effective team while being enthusiastic about working in a visitor-focused environment, apply now!

Applications close at 5pm on Wednesday 15 November 2020.

The salary range for this position is $20.00 per hour. Read the job description.


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COVID-19 and MSAANZ Programming

The Museum Shops Association of Australia & New Zealand have regretfully made the decision today to postpone the upcoming MSAANZ NZ Cultural Retail Forum scheduled for May 2020, and our Regional Outreach forum scheduled for Brisbane 2020 until further notice.

At present government recommendations are changing almost daily, and as such we have yet to make a decision on the timing of MSAANZ20 conference scheduled for Melbourne in July. We will update all member, delegates and suppliers of any developments as soon as practical.

Our annual MSAANZ Retail Recognition awards will still take place, and details of these will be circulated shortly, with an alternate recognition system implemented should the conference and awards dinner not be able to go ahead.

The MSAANZ Executive are following all official advice and preventive measures, and are continuing to meet via the virtual meeting software ZOOM that we invested in last financial year. We are also looking at the possibilities of additional regional sessions in lieu of our conference should this not be able to proceed this year.

We encourage our members to take all sensible precautions and measures to protect yourselves, visitors, and vulnerable whanau from COVID-19. Many museums and zoos have escalated cleaning and sanitising regimes, and put up new notices about hand washing, sneezing/coughing into  a tissue or your elbow, and staying/going home if feeling at all unwell. Social distancing is now accepted as good practice – it is not rude to avoid shaking hands, hongi and hugs.

If you have symptoms of the Coronovirus, call

New Zealand – Covid-19 Healthline on 0800 358 5453 (+64 9 358 5453 for international SIMs) or

Australian – Coronovirus Health Information line 1800 020 080

Kotahitanga, the Maori value of togetherness is an important value in these challenging times. As cultural retail professionals we need to support each other and keep our nations working. If you need support or advice on how to navigate retail difficulties through these times then please do reach out to colleagues via the members directories, by emailing us at mail@msaanz.org or by contacting your closest Executive member .

Nga mihi nui kia koe

The MSAANZ Executive


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2019 Retail Recognition Award Entries

Entries are now open for the annual MSAANZ Retail Recognition Awards to coincide with our annual conference in Sydney in September.

These awards will celebrate the best of cultural commerce throughout Australia & New Zealand, with categories ranging from Best New Bespoke Product or Range, to a Peoples Choice Award.

Award winners will be announced during the #MSAANZ19 Conference Dinner on the evening of the 19th of September 2019, with entries open to ALL MSAANZ Member Cultural Institutions. Judging of the awards will involve a banded system of entry – separating venues turning over less than one million dollars per year and those over one million dollars.

For more information and to enter go to https://msaanz.org/wp-content/uploads/2019/08/Retail-Recognition-Awards-Entry-Form.pdf


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Situations Vacant: Retail Assistants, Auckland

Auckland Art Gallery, Auckland, New Zealand

Casual

He angitūtanga: The opportunity

The Auckland Art Gallery Toi o Tāmaki is New Zealand’s largest visual arts experience. We are looking for dynamic and outgoing Retail Assistants to join our Gallery Shop.
 
These are casual positions, so you will need to be available to work on an ‘as required’ basis including weekend days.

He kōrero mōu: About you

With your previous retail experience, you will have the ability to approach customers first, educate customers on our unique range of products and promotions, as well as a range of other duties including cash handling, visual merchandising and assisting with stock deliveries.
 
A background in the arts (education and/or work experience) is beneficial, however, not essential. What’s vital is that you bring your passion for customer service and your love of sharing your enthusiasm and knowledge of retail products with others.

Ngā āhuatanga kei a mātou: What we offer

This is an incredibly unique environment and a chance to combine your love of the arts with your experience and passion for retail and customer service.

Applications close Sunday 16th June at 11.59 pm

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

APPLY NOW


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Situations Vacant: Shop Manager, Hobart

Permanant, Full Time

Mona has a shop. It’s pretty great. Sells all your standard museum shop stuff: t-shirts, syringe pens, postcards, millionaire memoirs, fat mugs, urns for your dearly departed, provocative soaps. Okay, maybe it’s a little more than most.

So, given that we’re currently on the lookout for a Shop Manager, they’ll need to bring a little more than most to the role. If you want the job you’ll need to be highly creative, highly competent, and quite good at talking to people who’ve been offended by soap.

You’ll also lead all aspects of retail strategy and operations, including product development and curation, merchandising and customer service. You’ll report on sales, maintain inventory and budgets and coordinate the daily activities of your team on the floor. You’ll be supported by Mona’s Co-CEO’s and Director of Marketing and Communications as you develop the retail offering to be as unique and adventurous as any Mona visitor experience.

The Gig:

  • Curate a retail presence and product range that enhances the visitor experience, ensuring alignment with Mona’s values, tone and personality.
  • Effectively manage and report on sales performance and identify opportunities to optimise commercial outcomes.
  • Take the lead on all store operations, including visual merchandising, stock control, budget management, recruitment and staff development.
  • Manage new product development, curation and production in collaboration with key organisational stakeholders.
  • Collaborate with Marketing to develop e-commerce operations and the online shop product range.
  • Develop a product knowledge base related to Mona’s collection and pursuits.
  • Leverage the creative talents of shop employees to create an in-store environment that resonates with the Mona visitor experience.

The You:

  • Considerable experience in the retail sector, with management experience in a shop environment being ideal.
  • Prior experience in managing teams and recruiting new talent.
  • Commercial acumen with the ability to produce detailed reporting and analysis.
  • A commitment to producing outstanding customer service that complements the broader environment.
  • Exceptional communication skills, capable of engaging with customers from diverse backgrounds.
  • Project management and production experience, particularly in an arts background, is preferred.

Does this sound like you? Then we’d love to get to know you. Please submit your application (specifically addressing why you’re a great fit for this role) at https://mona.net.au/connect/employment 

Applications close Monday the 11th of February at 9.00am.


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2019 NZ Cultural Retail Forum

Cultural Retail Forum

Join us in Auckland for the annual MSAANZ Cultural Retail Forum for New Zealand on Wednesday the 6th of March, at Auckland Art Gallery Toi o Tamaki.

This specialist event brings together retail managers, marketers and buyers from across the cultural sector to learn and network, and provides knowledge and tips on how cultural institutions can run their stores more effectively.

We are proud to announce Matthew Oliver, Retail Operations Manager from the Museum of Contemporary Art (MCA) in Sydney Australia as our keynote speaker, alongside a line up of recognised industry specialists.

Lunch, light refreshments and closing drinks will be provided.

Full programme details will be released shortly. To register please download the form below. 

NZ CULTURAL RETAIL FORUM 2019 REGISTRATION FORM