Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia

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COVID-19 and MSAANZ Programming

The Museum Shops Association of Australia & New Zealand have regretfully made the decision today to postpone the upcoming MSAANZ NZ Cultural Retail Forum scheduled for May 2020, and our Regional Outreach forum scheduled for Brisbane 2020 until further notice.

At present government recommendations are changing almost daily, and as such we have yet to make a decision on the timing of MSAANZ20 conference scheduled for Melbourne in July. We will update all member, delegates and suppliers of any developments as soon as practical.

Our annual MSAANZ Retail Recognition awards will still take place, and details of these will be circulated shortly, with an alternate recognition system implemented should the conference and awards dinner not be able to go ahead.

The MSAANZ Executive are following all official advice and preventive measures, and are continuing to meet via the virtual meeting software ZOOM that we invested in last financial year. We are also looking at the possibilities of additional regional sessions in lieu of our conference should this not be able to proceed this year.

We encourage our members to take all sensible precautions and measures to protect yourselves, visitors, and vulnerable whanau from COVID-19. Many museums and zoos have escalated cleaning and sanitising regimes, and put up new notices about hand washing, sneezing/coughing into  a tissue or your elbow, and staying/going home if feeling at all unwell. Social distancing is now accepted as good practice – it is not rude to avoid shaking hands, hongi and hugs.

If you have symptoms of the Coronovirus, call

New Zealand – Covid-19 Healthline on 0800 358 5453 (+64 9 358 5453 for international SIMs) or

Australian – Coronovirus Health Information line 1800 020 080

Kotahitanga, the Maori value of togetherness is an important value in these challenging times. As cultural retail professionals we need to support each other and keep our nations working. If you need support or advice on how to navigate retail difficulties through these times then please do reach out to colleagues via the members directories, by emailing us at or by contacting your closest Executive member .

Nga mihi nui kia koe

The MSAANZ Executive

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2019 Retail Recognition Award Entries

Entries are now open for the annual MSAANZ Retail Recognition Awards to coincide with our annual conference in Sydney in September.

These awards will celebrate the best of cultural commerce throughout Australia & New Zealand, with categories ranging from Best New Bespoke Product or Range, to a Peoples Choice Award.

Award winners will be announced during the #MSAANZ19 Conference Dinner on the evening of the 19th of September 2019, with entries open to ALL MSAANZ Member Cultural Institutions. Judging of the awards will involve a banded system of entry – separating venues turning over less than one million dollars per year and those over one million dollars.

For more information and to enter go to

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Situations Vacant: Retail Assistants, Auckland

Auckland Art Gallery, Auckland, New Zealand


He angitūtanga: The opportunity

The Auckland Art Gallery Toi o Tāmaki is New Zealand’s largest visual arts experience. We are looking for dynamic and outgoing Retail Assistants to join our Gallery Shop.
These are casual positions, so you will need to be available to work on an ‘as required’ basis including weekend days.

He kōrero mōu: About you

With your previous retail experience, you will have the ability to approach customers first, educate customers on our unique range of products and promotions, as well as a range of other duties including cash handling, visual merchandising and assisting with stock deliveries.
A background in the arts (education and/or work experience) is beneficial, however, not essential. What’s vital is that you bring your passion for customer service and your love of sharing your enthusiasm and knowledge of retail products with others.

Ngā āhuatanga kei a mātou: What we offer

This is an incredibly unique environment and a chance to combine your love of the arts with your experience and passion for retail and customer service.

Applications close Sunday 16th June at 11.59 pm

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


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Situations Vacant: Shop Manager, Hobart

Permanant, Full Time

Mona has a shop. It’s pretty great. Sells all your standard museum shop stuff: t-shirts, syringe pens, postcards, millionaire memoirs, fat mugs, urns for your dearly departed, provocative soaps. Okay, maybe it’s a little more than most.

So, given that we’re currently on the lookout for a Shop Manager, they’ll need to bring a little more than most to the role. If you want the job you’ll need to be highly creative, highly competent, and quite good at talking to people who’ve been offended by soap.

You’ll also lead all aspects of retail strategy and operations, including product development and curation, merchandising and customer service. You’ll report on sales, maintain inventory and budgets and coordinate the daily activities of your team on the floor. You’ll be supported by Mona’s Co-CEO’s and Director of Marketing and Communications as you develop the retail offering to be as unique and adventurous as any Mona visitor experience.

The Gig:

  • Curate a retail presence and product range that enhances the visitor experience, ensuring alignment with Mona’s values, tone and personality.
  • Effectively manage and report on sales performance and identify opportunities to optimise commercial outcomes.
  • Take the lead on all store operations, including visual merchandising, stock control, budget management, recruitment and staff development.
  • Manage new product development, curation and production in collaboration with key organisational stakeholders.
  • Collaborate with Marketing to develop e-commerce operations and the online shop product range.
  • Develop a product knowledge base related to Mona’s collection and pursuits.
  • Leverage the creative talents of shop employees to create an in-store environment that resonates with the Mona visitor experience.

The You:

  • Considerable experience in the retail sector, with management experience in a shop environment being ideal.
  • Prior experience in managing teams and recruiting new talent.
  • Commercial acumen with the ability to produce detailed reporting and analysis.
  • A commitment to producing outstanding customer service that complements the broader environment.
  • Exceptional communication skills, capable of engaging with customers from diverse backgrounds.
  • Project management and production experience, particularly in an arts background, is preferred.

Does this sound like you? Then we’d love to get to know you. Please submit your application (specifically addressing why you’re a great fit for this role) at 

Applications close Monday the 11th of February at 9.00am.

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2019 NZ Cultural Retail Forum

Cultural Retail Forum

Join us in Auckland for the annual MSAANZ Cultural Retail Forum for New Zealand on Wednesday the 6th of March, at Auckland Art Gallery Toi o Tamaki.

This specialist event brings together retail managers, marketers and buyers from across the cultural sector to learn and network, and provides knowledge and tips on how cultural institutions can run their stores more effectively.

We are proud to announce Matthew Oliver, Retail Operations Manager from the Museum of Contemporary Art (MCA) in Sydney Australia as our keynote speaker, alongside a line up of recognised industry specialists.

Lunch, light refreshments and closing drinks will be provided.

Full programme details will be released shortly. To register please download the form below. 


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Get Ready For Museum Store Sunday 2018!

Time to Get Ready for Museum Store Sunday 2018!

It’s time to get ready for Museum Store Sunday (MSS), taking place internationally on Sunday, November 25, 2018 with participation by more than 700 Museum Stores representing ten countries, and three continents to date. Museum Store Sunday offers directly to the general consumer, a special shopping experience in one-of-a kind stores, showcasing broad assortments of highly curated, unique, mission-specific gifts during the holiday season and beyond. Learn more about Museum Store Sunday and its recent ICON HONORS award in this special video featuring MSA’s 1st Vice-President, Susan Tudor. So, with all the momentum building again about Museum Store Sunday, how can you get ready for November 25, 2018?

Holiday gift picks for press needs

First, we need to know your special gifts that you will be featuring at your store during Museum Store Sunday. Do you have something exclusive or unique to your store? We are compiling a “Holiday Gift Guide” from MSS store participants to help promote Museum Store Sunday on November 25th to the local, national and international press.

We are looking for 5-7 product selections, from different categories, at all price points ($50 up to $1000). For example, does your store have a Gift for Mom under $100? Products from MSA vendor members would be especially appreciated. We are requesting product name, description, and price. Please send us images and information via a dropbox link or WeTransfer link by Friday, August 17 to


Second, have you determined your Museum Store Sunday events and promotions? Successful events from last year included a multi-museum visit trolley, passport contest, Bookmobile, and artist performance.  Other activity ideas are MSA vendor member trunk shows, book signings, product releases, and live music or food and drinks to make MSS the special day it deserves.

Special day-only discounts on store purchases to members and the general public will also drive traffic and revenue. The recommended “event wide” discount promotion for all participants to embrace is “25% OFF on the 25th”.  Stay tuned for further information about how to submit your planned MSS event online.


Lastly, reach out now to institution colleagues in your Marketing/PR, Membership, Visitor Services, Education, Curatorial, or Café departments to let them know about Museum Store Sunday and how they can support you and participate. More visitors to your institution will result in higher attendance, memberships, engagement, and learning. It’s a “win-win” day of celebrating museums for all.  A handy resource guide about Museum Store Sunday is available for your internal use to promote MSS to your institution colleagues.

Stay tuned for more exciting MSS tips and information in the coming weeks. SIGN UP HERE to participate in Museum Store Sunday 2018 and start your planning now!

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Inauthentic Art Enquiry Hearings

Inauthentic art inquiry hearings are being held in Canberra, Sydney & Melbourne.

Canberra: 1 & 2 March 2018
Sydney: 6 & 7 March 2018
Melbourne: 8 March 2018

The Federal House of Representatives Standing Committee on Indigenous Affairs will be holding public hearings in Canberra, Sydney and Melbourne in the first two weeks of March 2018 for its inquiry into the growing presence of inauthentic Aboriginal and Torres Strait Islander ‘style’ art and craft products and merchandise for sale across Australia.

The Canberra hearings will include government agencies such as the Australian Institute for Aboriginal and Torres Strait Islander Studies, IPAustralia, and the Department of Communications and the Arts.

The Sydney hearings will feature a number of industry experts, peak organisations, and state government agencies including Ms Terri Janke, the Indigenous Art Code, and the Aboriginal Arts Association of Australia.

In Melbourne, the committee will hear from the Victorian Government and also organisations such as Creative Economy.
In 2018, the Committee intends to travel to other urban, regional and remote areas to hold further hearings.

New Committee Chair, Mrs Ann Sudmalis MP, said “The Committee welcomes all interested parties to our hearings and encourages individuals and organisations to continue to make submissions via our website.”

Canberra public hearing details
Time: 11.45 – 12.15
Date: Thursday, 1 March 2018
Location: Committee Room 1R3, Parliament House
Time: 09.00 – 13.20
Date: Friday, 2 March 2018
Location: Committee Room 1R3, Parliament House

Sydney public hearing details
Time: 09.00 – 17.00
Date: Tuesday, 6 March 2018
Location: Macquarie Room, Parliament of New South Wales
Time: 09.00 – 10.20
Date: Wednesday, 7 March 2018
Location: Meeting Room 1, Commonwealth Parliamentary Offices, 1 Bligh Street

Melbourne public hearing details
Time: 09.00 – 13.20
Date: Thursday, 8 March 2018
Location: Room G7, Victorian Parliamentary Offices, 55 St Andrews Place, East Melbourne

The hearings will be broadcast live at

For background:
House of Representatives Standing Committee on Indigenous Affairs
Phone: (02) 6277 4559

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MSAANZ18 Conference Scholarship

Applications are now open for the MSAANZ18 Conference Scholarship. Established in 2017  the scholarship assists a first time attendee to learn more about their trade and strengthen their skills, thereby enhancing the industry.

The winning applicants will be selected by an appointed MSAANZ Scholarship Committee and will receive written notification of their selection.

This years conference will be held in Melbourne on the 1st – 3rd of August.

Applications close on the 1st of May 2018, click here for more information and to apply.

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Situations Vacant: Hobart, Australia

Retail Assistant, TMAG


Closing date: January 29, 2018
Institution: Tasmanian Museum and Art Gallery
Salary: $42,822.00 to $52,820.00 pro rata, per annum
Employment status: Permanent, part-time, 0.5 FTE (weekend shifts required)
Location : Hobart, Tasmania
Contact name: Matthew Spencer, Manager Retail, 03 61657070
Contact email:



  • Prepare the shop for daily opening and closing in an efficient manner including the labelling and replenishing of stock on the shop floor.
  • Respond to visitors and customers in a courteous and attentive manner.  Provide consistently high quality customer service (in-store, on the phone and online).
  • Assist customers with purchase selection.  Respond to enquiries and follow-up on orders in a professional and friendly manner.
  • Accurately operate the POS system, perform cash reconciliations and ensure that takings are secure at all times.
  • Perform daily tasks to assist in the administration and maintenance of the retail operations, including processing and dispatch of orders; shop and storage stacking and cleaning; ordering and processing of shop merchandise and online store maintenance.
  • Participate in the conduct of regular stock takes to ensure inventory records are complete and accurate.
  • Participate in stock display arrangements, promotional events and shop sales.  Assist in identifying potential stock which may be discounted and/or put on sale.
  • Remain knowledgeable about shop sales goals and actively participate in achieving those targets.
  • Perform any other assigned duties at the classification level that are within the employee’s competence and training as directed by the line manager

For more information or to apply visit: JobsTas


Melbourne Zoo

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Situations Vacant: Melbourne, Australia

Retail Coordinator, Melbourne Zoo

  • 12 months Fixed Term position
  •  Melbourne Zoo
  •  Full time Monday – Friday with occasional weekend/public holiday

Zoos Victoria operates three landmark zoos, Healesville Sanctuary, Melbourne Zoo and Werribee Open Range Zoo. Our zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

Overseeing the retail operations at Melbourne Zoo, this is a great opportunity for a strong retail manager who specialises in managing people to join a busy Visitor Services team.

To be successful in this role, you will need extensive experience in all aspects of retail operations including point of sale systems, inventory and people management and exceptional communication skills with a natural ability to problem solve.   Demonstrated experience in managing a multi-site retail operation will also be an advantage.

Please submit a cover letter and resume (maximum 2 pages) by clicking on the ‘Apply’ link below.

If you have any questions about this role, please contact via email only Tori Stewart or Jen Johnson

Applications close Tuesday 19th December 2017 @ 5pm

Zoological Parks and Gardens Board
Human Resources Department
PO Box 74
Parkville VIC 3052
Ph: 03 9285 9300 • Fax: 03 9285 9375