Museum Shops Association of Australia & New Zealand

The only professional organisation dedicated to cultural retail management in Australasia

Situations Vacant: Parliament Shop Manager, Canberra

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  • Parliamentary Service Level 5
  • Parliament House, Canberra ACT
  • Closing Date: 11:30pm, Thursday 28 June 2018

The Department of Parliamentary Services (DPS) is recruiting for Manager – Parliament Shop vacancy within the Visitor Services section, Parliamentary Experience branch.
We’re looking for an experienced and motivated retail professional to lead a small team. Based in Parliament House, the Department of Parliamentary Services provides professional services, advice and facilities to support the work of the Parliament and makes the building and the work that takes place within it, accessible to the broader community.
The Parliament Shop is a pivotal part of the visitor experience at Parliament House. In this role you’ll have the opportunity to apply your knowledge and skills toward developing a dynamic retail operation including:

  • Management of the day to day business – budgeting, rostering, financial administration, staff management and training, quality control, stock control, visual merchandising, data collection and reporting.
  • Leadership of a small team of customer service staff
  • Provision of a retail and merchandise strategy in order to meet revenue targets, deliver on customer expectations and promote the Shop more broadly to internal and external markets.
  • Oversee the development and evaluation of bespoke shop products and merchandise that integrate with the visitor experience at Parliament House.
  • This role is suited to a talented multi-tasker with exceptional communication skills and an extensive background in managing all aspects of a retail operation.  You will have a solid understanding of policy and procedure and strong analytical skills. Experience managing a retail operation in a cultural institution or tourism environment will be highly regarded.

Please note: This position may involve work outside of normal business hours, including occasional evenings and weekends.
To apply, please go to the Department of Parliamentary Services careers page:

Department of Parliamentary Services


Author: msaanz

The only professional organisation dedicated to cultural retail management in Australasia.

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